Refund Policy
You pay nothing upfront. Our driver brings your order to you, shows you the vial and the report for that batch, explains which report covers the internal AVERON batch code, and gives you time to open it on the laboratory's own website before any money changes hands. If something is wrong — wrong product, damaged vial, an AVERON batch code we cannot confirm as belonging to a current lot — tell the driver and hand it back. We'll take it away, and you pay nothing. No questions, no argument.
Once the order is complete
Once you have accepted your order, paid, and our driver has left, we cannot take products back or issue refunds.
The one exception is our own mistake. If we delivered the wrong product, if the vial was damaged before it reached you, or if we cannot confirm the AVERON batch code as belonging to a current lot, message us on WhatsApp within 48 hours with a photo and we'll replace it.
Why this rule exists
This isn't about protecting ourselves. It's about protecting whoever gets that vial next. Once a sealed vial leaves our driver's hands, we have no way of proving it hasn't been opened, warmed up, refrigerated incorrectly, refilled or swapped. We can't verify it, so we can't ever sell it to another customer — and we're not willing to put something on our shelf that we can't stand behind. Any seller who does accept returns on sealed research compounds is either throwing them away, or reselling them to someone else. We'd rather be clear about which one we are.
Check before you pay
Look at the vial and the label. Give the driver the AVERON batch code printed on it and ask which report covers that lot. Open that report on the laboratory's own website through our certificates page — our driver will wait while you do. Make sure the product and quantity match what you ordered. Check the vial is intact and the seal is not damaged. If anything is off, hand it straight back to the driver. That moment is when a problem gets fixed, and it costs you nothing.
If something is wrong afterwards
Message us on WhatsApp anyway. We can't refund or replace once the order is complete, but we would genuinely rather know. If we got something wrong, we want to fix how we work — and if you need help with storage, mixing or dosing, that's what we're here for, and it costs nothing.
Cancellation before delivery
You can cancel any order free of charge at any point before the driver leaves. Just message us on WhatsApp.
Last updated: 21 October 2026