Refund Policy

Once the order is complete

Once you have accepted your order, paid, and our driver has left, we cannot take products back or issue refunds.

The one exception is our own mistake. If we delivered the wrong product, if the vial was damaged before it reached you, or if the batch code doesn't match the published report, message us on WhatsApp within 48 hours with a photo and we'll replace it.

Why this rule exists

This isn't about protecting ourselves. It's about protecting whoever gets that vial next. Once a sealed vial leaves our driver's hands, we have no way of proving it hasn't been opened, warmed up, refrigerated incorrectly, refilled or swapped. We can't verify it, so we can't ever sell it to another customer — and we're not willing to put something on our shelf that we can't stand behind. Any seller who does accept returns on sealed research compounds is either throwing them away, or reselling them to someone else. We'd rather be clear about which one we are.

Check before you pay

Look at the vial and the label. Check the batch code printed on it against the lab report on our certificates page — our driver will wait while you do. Make sure the product and quantity match what you ordered. Check the vial is intact and the seal is not damaged. If anything is off, hand it straight back to the driver. That moment is when a problem gets fixed, and it costs you nothing.

If something is wrong afterwards

Message us on WhatsApp anyway. We can't refund or replace once the order is complete, but we would genuinely rather know. If we got something wrong, we want to fix how we work — and if you need help with storage, mixing or dosing, that's what we're here for, and it costs nothing.

Cancellation before delivery

You can cancel any order free of charge at any point before the driver leaves. Just message us on WhatsApp.