Privacy Policy

Who we are

PT. AVERON MEDIKA NUSANTARA, trading as AVERON Bioscience, is the data controller for averonbioscience.com. Contact us at support@averonbioscience.com or on WhatsApp at +62 851 1933 6580.

What we collect

We collect the information needed to handle an order: your name, phone number, delivery address and Google Maps pin, order history, and our WhatsApp conversation history.

Customers sometimes choose to share information about their goals or health in conversation. We do not ask for this information. We do not store it in a separate system, and we use it only to answer that customer's own questions.

Accounts and order data

When you place an order on the website, we store your name, email address, WhatsApp number, delivery address, delivery slot and instructions, the items ordered, the amount, the payment method and the order status history. If you create an account, we also store your saved addresses, any favourites, your sign-up date and when you were last active on the website. You can check out as a guest without an account.

Delivery location

We use your delivery address, and a map location where you provide one, only to plan and complete your delivery. Our driver receives your first name, WhatsApp number, address, map link, delivery slot and the items to deliver.

Pre-dispatch safety questions

For some products, checkout asks a few yes/no safety questions before we dispatch. Your answers are stored with your order, are visible only to authorised AVERON staff, and are used only to decide whether we can dispatch and whether we need to contact you first. We do not share them with anyone else.

Why we collect it

We use this information to confirm and deliver orders, take payment, provide support, and meet Indonesian record-keeping obligations.

WhatsApp

Orders and support run through WhatsApp, which is operated by Meta. Messages are subject to Meta's WhatsApp privacy policy, and AVERON has no control over how Meta processes them.

Customer photographs

AVERON photographs some deliveries and publishes a selection on the website. Photographs are published only where the customer has given explicit prior permission. Permission can be withdrawn at any time by messaging us on WhatsApp. We remove the photograph the same day, with no reason needed.

Payment

Payment is taken on delivery through a card terminal, or in cash, QRIS or GoPay. AVERON does not store card numbers.

Who else sees your data

• Meta, which operates WhatsApp and the Meta Pixel.
• Our payment provider, where you choose an electronic payment method.
• Lovable, which hosts this website.
• Google, where you consent to Google Analytics or Google Ads measurement.

We do not sell customer information.

How long we keep it

We keep order records for the period required by Indonesian law, WhatsApp conversations for as long as the account exists, and customer photographs until permission is withdrawn.

Your rights

You may ask for access, correction or deletion of your information, object to its use, or withdraw consent. Contact us by WhatsApp or email. We will respond within 14 days.

To delete your account and order data, email support@averonbioscience.com or message us on WhatsApp from the number linked to your orders, with the subject "Delete my data". We delete your account, saved addresses, favourites and safety answers. We keep only the order records Indonesian law requires us to keep, for the required period.

Applicable law

We handle personal data under Indonesia's Personal Data Protection Law (UU No. 27/2022). For customers in the EU or UK, we honour GDPR and UK GDPR rights on the same basis.

Children

This site and its products are not intended for anyone under 18.